Returns & Exchanges

At YAMASAN KYOTOUJI, we take pride in the quality of our authentic Japanese tea and food products. Due to the perishable nature of our items, we offer returns or replacements primarily for damaged or incorrect shipments within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your food or tea products.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged packaging or incorrect items to help our quality control team verify the claim.

• 3.
  Await Authorization

  Our team will review your request within 48 hours to provide a return authorization and instructions for shipping if necessary.

• 4.
  Refund or Replacement

  Once approved, we will either dispatch a fresh replacement of your Kyoto-sourced goods or issue a full refund to your original payment method.